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Delete any credentials under the 'Windows Credentials' grouping that refer to your problem program.

On the resulting screen you will see the choice to manage your Web Credentials or you Windows Credentials.

Start typing Credential Manager, and select the Credential Manager icon.

Press the Windows key on the keyboard or click the Windows Start icon.

To remove previously cached/saved credentials on your workstation using the Windows Credential Manager under Windows 10, perform the following steps: When no more entries appear with the name you are having issues within the Windows Credentials or Generic Credentials, you should log out of your workstation and log back in. You only need to remove the related entries to what you are having issues with. The example above is empty but your list will contain entries.

To do this, click on the down arrow associated with the saved credentials and if you see an entry with a referenced content name and your username, choose the option to 'Remove from vault'.

Delete (Remove from the Vault) any credentials under the 'Windows Credentials' and 'Generic Credentials' section that refer to what you are removing.

Select 'Manage your credentials' and review the contents in the main window.

On the resulting screen you will see the option to 'Manage your credentials' at the top left.

Expand the Control Panel and click on 'User Accounts'.

Navigate to the Control Panel (from the Windows/Start menu).

To remove previously cached/saved credentials on your workstation using the Windows Credential Manager under Windows 7, perform the following steps: When you next open Microsoft Outlook it will ask again for your credentials where you can select Remember to store them again. Sometimes we all have problems with programs having incorrect or troublesome stored usernames and passwords.įollow the instructions below to remove the stored/cached usernames and passwords from your Windows Computer.įor example if you are having problems with Microsoft Outlook prompting for a username and password over and over again remove theĮntry for Office 365 users.